Customer Experience Management & Service Consulting
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Service Level Management
“If you do not know where you are, you will never be able to reach where you want go” – this is our belief. We help organizations to create their own service level management system with our SEAMS framework for SLM... More
“If you do not know where you are, you will never be able to reach where you want go” – this is our belief. We help organizations to create their own service level management system with our SEAMS framework for SLM... More
Mystery Audit
Mystery Audit is one of the Methodology by which a Company can monitor its Real-time Customer Experience externally. Most Companies and Service Providers claim to have strong processes in place to measure customer service... More
Mystery Audit is one of the Methodology by which a Company can monitor its Real-time Customer Experience externally. Most Companies and Service Providers claim to have strong processes in place to measure customer service... More
Process Audits & Re-engineering
Ignite Services undertake process audit assignments. We use our following framework to audit the processes in an organization. We study current processes in terms of their – Objective-Tasks-Outcomes We Diagnose the Qualitative & Quantitative GAPs... More
Ignite Services undertake process audit assignments. We use our following framework to audit the processes in an organization. We study current processes in terms of their – Objective-Tasks-Outcomes We Diagnose the Qualitative & Quantitative GAPs... More
CEM Framework
What our Client Say...
We had a great working experience with your company Ignite Services, I want to say, “thank you” for your services.
Nupur Mathur
Client Servicing Executive
We had a great working experience with your company Ignite Services, I want to say, “thank you” for your services.Nupur Mathur
Client Servicing Executive
Our Client
